Sweet Moments Harrogate

For all those Sweet Moments

Terms and Conditions

All Goods on hire remain the property of Sweet Moments Harrogate

Unless agreed, Sweet Moment Harrogate reserve the right to take photographs of hired equipment for promotional purposes. 

Under no circumstances can any banners or decorations be attached or fixed to the wheels or carts themselves. 

Clients are not permitted to stand drinks on the carts. This may result in stains and water damage. Any damage to the carts or glassware will result in further charges. Missing or damaged items will be charged the full replacement value. Replacement products are not accepted. 

Bookings - Enquires are to be made through info@sweetmomentsharrogate.co.uk or by using the contact page provided. Once the date is confirmed as available it will be provisionally held for 14 days and will be confirmed once a non-refundable booking deposit of £30 is made, or £50 for customised wheels. 

Payment - A non-refundable deposit of £30, or £50 for customised wheels is required upon booking and is deducted from the total balance due. Outstanding balances are due 21 days prior to your event. Payment can be made by cash, cheque or bank transfer. A Breakage deposit of £50 is required with the final balance and will be refunded in full 7 days after the event, subject to no damages or losses to any hired products or equipments. NOTE: Sweet Moments Harrogate hold the rights to hold all the breakage deposit if damages or losses equate to over £50.

Cancellations - Cancellation are understandable and circumstances do occasionally change. This is reflected in our cancellation fees. Cancellations made 28 days prior to the event will have no financial penalties other than the original booking deposit of £30 or £50 for customised wheels. Cancellations made 14 days prior to the event will be charged a cancellation fee of 50% the total booking value. Any cancellations made after this period will be charged the full booking value.
If for any unforeseen reason Sweet Moments Harrogate is forced to cancel your order then you will be notified by email and all deposits and payments will be returned in full. 

Late bookings - Sweet Moments Harrogate are able to cater late bookings given availability. Late bookings require immediate payment in full. Late booking are all booking made within 14 days of the event. 

Changes to bookings - Changes to bookings can be made, however we ask you to give a reasonable time period as all alterations are subject to availability. 

Delivery - All services include delivery within 15 miles of Burton Leonard, Harrogate (HG3). Delivery can be extended but will occur additional costs from £1.00 per mile. This additional cost will be finalised and paid with the total booking fee 21 days prior to the event. 

Delivery and set-up - It is our clients responsibility to seek permission from the venue and to ensure ensure there is sufficient space for the product at your venue. Once the product is set up it can only be move by a representative of Sweet Moments Harrogate. It is our clients responsibility to ensure there is a sufficient loading bay to allow unloading and loading of the products and equipment. Once our products are set up they will be left unattended until collection. It is out clients responsibility to ensure that the product is kept topped up throughout the event with the spare sweets provided. Attendants can be arranged at an additional cost.

Safety information - Please be advised that some sweets may contain nuts and/or nut oils. Please also note that some sweets may have come in contact with others that may contain nuts. Sweet Moments Harrogate cannot be held responsible for any issues resulting from food allergies. 
Clients must ensure that children are supervised at all times. Sweet Moments Harrogate cannot be held responsible for any safety issues that result from the use of our equipment or the consumption of any confectionery provided by Sweet Moments Harrogate.

Complaints - In the unfortunate event of any dissatisfaction please inform Sweet Moments Harrogate within 5 Days of the event. Sweet Moments Harrogate reserve the right to refuse compensation with any complaints reserved after 5 working days of the event taking place. 

Making a booking with Sweet Moments Harrogate denotes that you have read and fully understand all aspects of these terms and conditions.
 
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